User Guide

Business name N Shoji
Operation manager Midori Kishimoto
location 2-26 Yoyogi, Shibuya-ku, Tokyo
email address urbanx.japan@gmail.com
Selling price The amount displayed on the product page (tax included)
Incidental expenses other than product price

Shipping fee: Flat shipping fee within Japan: 580 yen (tax included)

However, if you purchase 2 or more items in total, shipping is free.
Payment method Various credit cards/smartphone payments
Payment period Credit card: When billed by your credit card company

Amazon Pay : At the time of billing from each credit company registered for each account
Mobile carrier payment: Combined when paying your contracted carrier's mobile phone bill.Smartphone payment: Pay at the time of order.
Delivery period of products etc. 10-15 business days from order
Possibility and conditions for returns If you would like to return or exchange an item, please contact us by email in advance.
We cannot accept returns or exchanges in the following cases.
・Products whose tags have been removed ・Some paint has peeled off on some decorative items ・Products that have been delivered for more than a week ・Products whose tags have been lost ・Products that have been used even once Products/Made-to-order products (made-to-order products)
・Specially limited items (specially limited items with a particularly short sales period)
・If damage or staining occurs due to customer negligence (including packaging and accessories)
・Sale items ・Returns due to customer's convenience (wrong image, wrong size, wrong order, etc.)
・Other items that clearly show signs of use (e.g. perfume/cigarette smell, cosmetics attached, product damage, stains, etc.)
*Also, please note that we cannot accept returns due to customer reasons such as the product being different from the image or the size not matching.